POS Support Services

End User/Store Staff Support for POS Issues

Device and Back End Management Support

Splice’s 24 x 7 x 365 Remote POS Support for Retail and Restaurants

This POS Support enables our Retail and Restaurant clients to provide high quality and immediate Desktop Support to their end users and location staff. Our Technicians deliver fast, courteous and expert problem resolution to end users for POS related issues to minimize critical “down time”. Our Project Managers and Technical Account Managers maintain consistent communication with our clients to ensure maximum efficiency and client satisfaction.

POS Support Services

Providing Integrated Custom IT Solutions

Splice Advantage

Maximum Efficiency and Client Satisfaction
End User / Store Staff Support
Dedicated Project and Technical Account Managers
Device and Back End Management Support
Robust Reporting and Management dashboard

End User/Store Staff Support for POS Related Issues including:

POS Software (Standard and Proprietary POS Software providers
POS Equipment (Printers, Monitors and Card Readers)
Connectivity Issues (Internet, Phone and in Store Devices)
Escalation to 3^rd party equipment or Software providers

Service Features Include

Dedicated and Share Technician Team Resources
North America and International Based Support
Dedicated Phone Number for Immediate Assistance
Self Service Portal for each Store/Restaurant Location
View All Open Ticket details and statuses
Robust Reporting and Management Dashboard

Device and Back End Management Support

Remote Access to Devices to triage and resolve issues
Patching Security Updates of POS Stations
Equipment/Asset Inventory and Reporting
Equipment/Asset Storage
New Device Set up and Shipping
Knowledgebase Platform for all Processes and Best Practice documentation

Account Management

Project Managers for all Implementations and Upgrades
Technical Account Managers Assigned to All Clients
Weekly-Monthly Reports and Meetings
Best Practice Consulting
Quarterly and Annual Business Reviews

Additional Services

New Store/Restaurant Set Up Services
Existing Store/Restaurant Decommissioning
Network and Server Device Monitoring and Management
Telecom Carrier Escalation and Resolution
IT On Site Projects as required

“We have partnered with SPLICE for our tier 1 support for many years. SPLICE has always provided consistent, high value support services to our organization that has enabled us to be confident that our team is not waiting for IT support. We would recommend SPLICE as a partner without hesitation.”

John Pepitone

COO, Ashley

Some of the Primary POS Platforms and Services include:

POS Support Services

Splice’s 24 x 7 x 365 Remote POS Support for Retail and Restaurants

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