POS Support Services


End User/Store Staff Support for POS Issues 

Device and Back End Management Support


Splice’s 24 x 7 x 365 Remote POS Support for Retail and Restaurants


This POS Support enables our Retail and Restaurant clients to provide high quality and immediate Desktop Support to their end users and location staff. Our Technicians deliver fast, courteous and expert problem resolution to end users for POS related issues to minimize critical “down time”. Our Project Managers and Technical Account Managers maintain consistent communication with our clients to ensure maximum efficiency and client satisfaction.

POS image



POS Support Services

Splice Integrated Graphic

Providing Integrated Custom IT Solutions

Splice Advantage

  • Maximum Efficiency and Client Satisfaction
  • End User / Store Staff Support
  • Dedicated Project and Technical Account Managers
  • Device and Back End Management Support
  • Robust Reporting and Management dashboard


End User/Store Staff Support for POS Related Issues including:

  • POS Software (Standard and Proprietary POS Software providers
  • POS Equipment (Printers, Monitors and Card Readers)
  • Connectivity Issues (Internet, Phone and in Store Devices)
  • Escalation to 3rd party equipment or Software providers
pos box icon


Service Features Include

  • Dedicated and Share Technician Team Resources
  • North America and International Based Support
  • Dedicated Phone Number for Immediate Assistance
  • Self Service Portal for each Store/Restaurant Location
  • View All Open Ticket details and statuses
  • Robust Reporting and Management Dashboard


Device and Back End Management Support

  • Remote Access to Devices to triage and resolve issues
  • Patching Security Updates of POS Stations
  • Equipment/Asset Inventory and Reporting
  • Equipment/Asset Storage
  • New Device Set up and Shipping
  • Knowledgebase Platform for all Processes and Best Practice documentation


Account Management

  • Project Managers for all Implementations and Upgrades
  • Technical Account Managers Assigned to All Clients
  • Weekly-Monthly Reports and Meetings
  • Best Practice Consulting
  • Quarterly and Annual Business Reviews


Additional Services

  • New Store/Restaurant Set Up Services
  • Existing Store/Restaurant Decommissioning
  • Network and Server Device Monitoring and Management
  • Telecom Carrier Escalation and Resolution
  • IT On Site Projects as required
Contact Splice for a Free Assessment



“We have partnered with SPLICE for our tier 1 support for many years.  SPLICE has always provided consistent, high value support services to our organization that has enabled us to be confident that our team is not waiting for IT support.  We would recommend SPLICE as a partner without hesitation.”


John Pepitone

COO, Ashley

Some of the Primary POS Platforms and Services include:


You may be interested in these other Splice Services


Managed NOC Services

Network and Server Infrastructure
Monitoring and Remediation

Learn More


Co-Managed IT Services

Help Desk and Desktop
Support Services

Learn More


IT Onboarding/Offboarding

Efficient Set up and Removal of
End User Devices and Software

Learn More


Cloud Transformation

Consulting, Planning and Execution of the
most secure, scalable IT Environment

Learn More

pos icon

POS Support Services

End User/Store Staff Support
for POS Issues 

Learn More


Field Services

Nationwide and Global
Onsite IT Service

Learn More


Carrier Management

Escalation and Resolution for
all Carrier Services issues

Learn More


Professional Services

Project Management of Critical IT
Environment Enhancement

Learn More

Let’s discuss how we can simplify your IT


Schedule a Consultation