Co-Managed IT Services

Help Desk and Desktop Support Services

IT Support for Client End Users and Devices

Splice's 24x7 US-based Remote Help Desk Support enables our clients to provide high quality and immediate Desktop Support to their employees and devices. Our Technicians deliver fast, courteous, and expert problem resolution for end-user technical issues. Our Project Managers and Technical Account Managers maintain consistent communication with our clients to ensure maximum efficiency and client satisfaction.

Co-Managed IT Services

Providing Integrated Custom IT Solutions

Splice Advantage

24/7/365 Support
US Based Support with Optional Offshore Options
Customized Solutions to meet the Day to Day Support Requirements of any Organization
Reduced Internal Resource Cost for Managing End User IT Issues
Cost Effective and Scalable Solution for Supporting
End Users

Helpdesk

Dedicated and Shared Team Resources
Support for all Standard Line of Business Requirements
Availability to receive Immediate L1/L2 Support
North America and International Based Support
Multiple Support Request Options including Phone,
Chat and Portal
Customized Reporting and Portal Access

Desktop Device Management and Support

Remote Access
Proactive Workstation Maintenance
Patching and Security updates
Asset Reporting
Storage Platform for Client Specific Procedures
and Documents

Account Management

Project Managers for all implementations and Upgrades
Technical Account Managers Assigned to All Clients
Weekly Monthly Reports and Meetings
Best Practice IT Consulting
Quarterly and Annual Business Reviews

Additional Available Services

Scheduled On Site End User Support
Scheduled Installation Projects for End User Devices
New User Orientation

“At Splice, we strive to deliver value in everything we do, from the services we offer to our interactions with our clients. Our commitment to excellence in all aspects of our business is our most important goal.”

Andy Coan

Splice, CEO

Co-Managed IT Services

IT Support for Client End Users and Devices

Co-Managed IT Services

Providing Integrated Custom IT Solutions

You may be interested in these other Splice Services

Let’s discuss how we can simplify your IT