Carrier Management


Escalation and Resolution for all Carrier Services issues


Outage and Performance Resolution for voice and data services


Our team of experts will respond immediately to a report of a service issue and manage every step of the process from generating the service ticket with the carrier, to test and restoration of services. Splice's robust database stores all the detailed service information and reporting

Carrier Management



Carrier Management Services

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Providing Integrated Custom IT Solutions

Splice Advantage


  • 24/7/365 service
  • Delegate all time intensive Carrier escalation tasks
  • Prompt resolution of service issues or performance
  • Deep Institutional Knowledge to navigate the Carrier Bureaucracy
  • Centralized Database and reporting platform for all service


Trouble Ticket Management

  • Contact and open all service tickets with the underlying carrier
  • Manage the escalation process
  • Communications with both Carrier and Client
  • Close Resolved Tickets
  • Request Reason For Outage Detail form the Carriers

Carrier Audit Project Services

  • Identify and Document Service Inventory 
  • Analysis of Unused Carrier Assets and Contract Issues
  • Assist Client in Termination of Services and Credit Requests
  • Identify Service Upgrade Requirements
  • Change Management of Services


Service Inventory Management

  • Management of all Data and Voice Information
  • Centralized Portal For Carrier and Client location Information
  • Documentation of all Client required Escalation Processes
  • Documentation of all Client and Site location Contacts and Information
  • Detailed Service Reporting

Carrier Implementation Project Services

  • Single and Multi location Installation Project Management
  • Order Management of Voice and Data Services
  • Coordination and Management of Carrier Installation Dates
  • Communication Management of Carrier and Client Stakeholders
  • Management of all Test and Turn up Activities
  • Carrier Technician Dispatch Management
Contact Splice for a Free Assessment



“Our customers are the heart of our business, and we know that we are at our best when we actively listen to their needs and understand their objectives.  By doing so, we can deliver precisely what they need, when they need it and exceed their expectations every time.”


Kyle Jones

Splice, National Sales Director

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