Carrier Management

Escalation and Resolution for all Carrier Services issues

Outage and Performance Resolution for voice and data services

Our team of experts will respond immediately to a report of a service issue and manage every step of the process from generating the service ticket with the carrier, to test and restoration of services. Splice's robust database stores all the detailed service information and reporting

Carrier Management Services

Providing Integrated Custom IT Solutions

Splice Advantage

24/7/365 service
Delegate all time intensive Carrier escalation tasks
Prompt resolution of service issues or performance
Deep Institutional Knowledge to navigate the Carrier Bureaucracy
Centralized Database and reporting platform for all service

Trouble Ticket Management

Contact and open all service tickets with the underlying carrier
Manage the escalation process
Communications with both Carrier and Client
Close Resolved Tickets
Request Reason For Outage Detail form the Carriers

Carrier Audit Project Services

Identify and Document Service Inventory
Analysis of Unused Carrier Assets and Contract Issues
Assist Client in Termination of Services and Credit Requests
Identify Service Upgrade Requirements
Change Management of Services

Service Inventory Management

Management of all Data and Voice Information
Centralized Portal For Carrier and Client location Information
Documentation of all Client required Escalation Processes
Documentation of all Client and Site location Contacts and Information
Detailed Service Reporting

Carrier Implementation Project Services

Single and Multi location Installation Project Management
Order Management of Voice and Data Services
Coordination and Management of Carrier Installation Dates
Communication Management of Carrier and Client Stakeholders
Management of all Test and Turn up Activities
Carrier Technician Dispatch Management

“Our customers are the heart of our business, and we know that we are at our best when we actively listen to their needs and understand their objectives. By doing so, we can deliver precisely what they need, when they need it and exceed their expectations every time.”

Kyle Jones

Splice, National Sales Director

Carrier Management

Outage and Performance Resolution for voice and data services

Carrier Management Services

Providing Integrated Custom IT Solutions

Splice Advantage

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